Step 1. My current service is an alternative WiFi network for the University of Florida campus. It would use a mesh network, so the more people who use it, the bigger and more reliable the network becomes. The next step would be to expand to other college campuses where the WiFi is less than exceptional.
Step 2. Interviews
Step 3. Each college campus has customers that relatively quickly move out of the market. This is countered by a regular influx of new customers. So the primary goal in the existing markets is to keep up an advertising effort to keep new people trying the service. Though the service doesn't directly charge users, it does use advertising which means there needs to be a larger user base to be profitable.
Due to that need for a big audience, expansion to similar markets is a high priority. Fortunately, once the system is up and running there is a low fixed cost. So there will need to be a rapid expansion into other campuses at first to have a feasible user base. After that point is reached, expansion can be a bit more cautious and strategic.
New Market
Step 1. Following our customers as they move out of college and into cities and suburbs could be a new market to get into. By then, more then likely they would have more of an income, which means we could offer new services that would require a subscription.
Step 2. Some of these subscription services could include cloud file storage or cached videos from Netflix. Because these services would be hosted on a local network, their upload and download speeds would be faster. There could also be an ad free version, that would require a small subscription.
Step 3. Interviews
Step 4. Giving insensitive to the new market, such as providing a premium service to most of one area was something that did not occur to me. Due to the nature of the network, it works best with more people on it. So it would make sense to start with as many people as possible, even initially if it was at a lost.
The attractive thing about the new market is that the customers would be more willing to pay for services. The issue with going into to neighborhoods is that people will be moving outside the area much more frequently than compared to college campuses and cites. This makes the network, and the other services it provides, less practical for those people. In the end there would need to be some research before the service could go into different areas outside of campuses.